Need Australian WordPress Support & Help?
We are a local team that believes running a business shouldn’t mean dealing with tech stress
Australian WordPress Support & Help
WordPress site broken, slow or hacked? Our Australian team fixes WordPress problems fast, so you can get back to running your business. No offshore call centres, no jargon, just real help from people who’ve been doing this for over 20 years.
Too many business owners have wasted hours on hold with overseas call centres, only to be left with unresolved issues and more frustration than when they started. We knew there was a better way, and Digital Rose was built to be exactly that.
Our mission is simple: take the technical burden off your plate so you can focus on what you actually do best.
We’re a local team that genuinely cares about the businesses we support. When something goes wrong, we respond fast, fix it properly, and make sure you understand what happened – no jargon, no runaround.
WordPress problems we fix
- White screen of death and “critical error on this website” messages
- Site down, slow or timing out
- Hacked sites, malware removal and security clean-ups
- Plugin and theme conflicts after an update
- Failed WordPress, PHP or plugin updates
- Contact forms not sending emails
- Login problems and locked-out admins
- SSL, “not secure” warnings and redirect loops
- Moving your WordPress site to a new host
Not on the list? If it runs on WordPress, we can almost certainly help.
How our WordPress support works
- Tell us what’s wrong – Call us on 1300 775 825, let us know your domain (website) name, and what’s happened.
- We diagnose it and provide you a step by step plan on how we fix it.
- We work with you and/or your current host to get access so we fix the issues.
- We keep it running. Get a summary of what we did, plus tips to stop it happening again.
- Want ongoing peace of mind? Let us manage your site for less money than it cost us to fix it!
Don’t stress! We are available after hours and weekends for emergency support.
Why choose Digital Rose for WordPress help?
- Real local people. Talk to our Australian team in your time zone, not a ticket queue overseas.
- 20+ years’ experience with websites, hosting and email.
- We host WordPress too, so we can fix server-side issues other support providers can’t touch. See our WordPress hosting.
- Plain English. We explain what went wrong and what we did.
WordPress support FAQs
How much does WordPress support cost in Australia?
One-off fixes start from $200 per hour, and most common problems take under an hour. Our hosting plans, which includes support and maintenance of your site start from $20/month or $200/year and include updates, backups and priority help!
Can you fix a hacked WordPress site?
Yes. We remove malware, close the security holes that let attackers in, restore clean files and harden the site to stop it happening again.
Do you support WordPress sites you didn't build or host?
Yes. We help with any WordPress site, wherever it’s hosted. We work with you and/or your host to gain secure access. You are welcome to move to our Australian hosting and we will continuously monitor and protect your site but you’re never forced to switch.
How fast can you help?
We can usually have a look straight away to diagnose the problem and start working on it as soon as we have access.
We are available after hours and weekends for urgent cases.
Do you offer WordPress help Australia-wide?
Yes. We’re based in Sydney and have customers we support across Australia.
What's included in your WordPress hosting and support?
Our standard business plan includes:
- One non-premium domain name (.com, .com.au, .org.au etc)
- Server space for your website and emails
- SSL Certificate
- WordPress, plugins and theme updates (premium themes and plugins may incur an additional cost)
- 24/7 Monitoring
- Daily, weekly and monthly backups
- Migration from your current host